Comfort Inn Gateway -
Job Summary: Verifies the correctness of guest accounts by balancing each department's income. Posts room and tax and local phone charges to guest folios.
Duties and Responsibilities
1. Completes posting of all charges.
2. Receives and records guest payments.
3. Reconciles all departments to X reading of register by retaping all department vouchers from start of day's business. All tapes should be labeled and dated.
4. Prepares revenue report remembering to include all day rates.
5. Posts room, tax, and local calls for the day. Total room revenue should balance to room revenue report.
6. Prepares revenue report remembering to include all day rates.
7. Completes "D card (with "Z" readings) showing any adjustments for errors with full explanation and records last consecutive number and reset number.
8. High balance credit report must be completed indicating all balances in guest ledger of cash customers with debit balances. Folio balances over $300 if property does not have a restaurant, and $500 if property has a restaurant should also be recorded. This report is to be given to the Manager daily for his/her review. Copies are to be retained on the property level and originals sent to home office.
9. Prepare and have ready by 7 a.m. each day the Housekeeper's Report, listing the status of check-outs, stay, over, vacant, and out-of-order rooms for the night just ended.
10. Reconcile Banquet Department using banquet bills.
11. Prepare "cash only" list for restaurant and lounge.
12. Assigns rooms in a courteous and efficient manner to all incoming guests.
13. Maintains the daily walk-in reservation count sheet.
14. Pays special attention to the phone and follows the basic rules of courtesy.
15. Records and makes all wake-up calls properly.
16. Provides information to guests in a courteous manner.
17. Must have complete knowledge of policies and procedures to be followed in emergency situations.
18. Completes the night audit by change of shift at 7 a.m. Gives information to other department heads, especially any information relating to the morning's breakfast business and meeting set-ups.
19. Handles all internal control items as hotel policies and procedures dictate.
20. Sees that all reports and vouchers required are on the General Manager's desk for review and approval.
EDUCATION and/or EXPERIENCE: High school diploma at a minimum required and 3 or more years of hotel operations experienced preferred.
LANGUAGE SKILLS: Must have developed language skills to the point to be able to:
Read and interpret documents in English such as routine correspondence, newspapers, periodicals, journals, and manuals.
Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak effectively in English to customers and employees.
REASONING ABILITY: Must have developed reasoning abilities to the point to be able to:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to add, subtract, multiply and divide numbers; and ability to calculate figures and amounts such as discounts and percentages.
Read and interpret business records and statistical reports.
COMPUTER SKILLS: Must have sufficient computer skills that will allow the individual to be able to use, in a proficient manner, certain Company-issued software programs implemented at the hotel, including but not limited to Microsoft Word, Microsoft Excel, Office 365, Microsoft Outlook, Company-issued internet browser programs, and Company-issued electronic mail programs. [NOTE: Company-issued software programs may change from time to time; the individual is required to learn the new programs and upgrades as soon as practicable after such items are provided to the hotel.]
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
Must be able to change activity frequently and cope with interruptions.
IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.